Terms of use, privacy and return policy


Welcome to our online store Aronia-Filevia.gr from

Please read the following Terms and Conditions of Use carefully before visiting or using our Website. Any access on your part to the material that you will find on our Website and any use of it are subject to these Terms and Conditions of Use. If you choose to visit or use Aronia-Filevia.gr , it is presumed that you have read, understood and that you fully agree with the Terms and Conditions of Use of this Website.

Product and Money Return Policy

The Buyer is responsible to check the product upon receipt, and if it does not meet the quality criteria set, if it is damaged, or if it is not accompanied by the necessary marking and all the necessary securities (Receipt – Invoice / Shipping Note), then the Buyer, if he is a natural person and meets the criteria of the definition of “Consumer” according to Law 2251/1994, has the right to withdraw within 14 days without any other obligation to the Buyer or a third party (eg Transport Company ) and the Seller is obliged to return any amount received for the specific sale from the Buyer including shipping costs, if any. The above right of withdrawal will be valid subject to the provisions of A.3b of L.2251 / 1994, especially for the case of Products which may be altered or expire soon, in which case the relevant right of withdrawal from the sale will not apply. . .


In the Terms of Use of the website www. Aronia- Filevia.gr includes all the data defined by the Greek Legislation and specifically Law 2472/1997 for the protection of the individual from the processing of personal data.

The online store www. Aronia-Filevia.gr is responsible for the management of personal data, collected from the navigation of visitors (users), and any relevant information sent by all individuals while using the his services. We take the protection of your privacy very seriously, which is why we implement measures to ensure the proper use of your personal data, as far as possible and within the institutional framework, including the GDPR Regulation * .In parallel with our internal IT systems , this website is designed to comply with the following laws / regulations regarding the protection of users’ personal data:

  1. EU Data Protection Directive 1995 (DPD)
  2. EU General Data Protection Regulation (GDPR) 2018

* You can find the regulation, in Greek, by following the link https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN
You can also better understand the Rules by reading the following article https: //www.taxheaven. gr / laws / circular / view / id / 27607

For what purpose do we request personal information?

We only ask for the information required to access the services you are interested in, to become a member, to purchase our products or to contact us.
When you use our services, you accept that www. Aronia-Filevia.gr collects and, if necessary, processes some of your personal data.

Data we collect / process

See below in detail what information we collect, why, and how we store it during the period of storage and processing as well as information about it.

When you use our services we may collect the following information about you:

  • Information you submit yourself.
  • Forms to complete and submit (eg Member Registration).
  • Messages sent by contact form.
  • Messages and files that you send directly to our E-mails.
  • Products you visit or place either in the shopping cart
  • Purchases made from www. Aronia-Filevia.gr

The information you provide to us includes your name, your e-mail address and / or other contact details, your specialty or capacity, your area of ​​residence, etc.
In most cases we do not require all this information to provide you with our services and products.
We may enter your details in an online personal contact agenda, with name, contact details and a brief description of the request we may have received from you or the services we have provided in this context.
We may collect information that you submit through posts or when you contact us, through other websites that we use on third party platforms, such as e.g. Facebook ( https://www.facebook.com/SynpediaGR ).

Information that is automatically collected through cookies.

What is a cookie?

The term “cookie” refers to a small data file consisting exclusively of a set of textual information, which the site transfers to the web browser on your computer’s hard drive, or temporarily throughout your visit. , or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, distinguishing you from other visitors to the same website or remembering certain things about you, such as your preferences for our products) and are used by most websites to enhance your experience as a store user. our www. Aronia-Filevia.gr < / a> .

Each cookie is unique to your browser and contains some anonymous information. A cookie usually contains the name of the field from which the cookie originated, the “lifetime” of the cookie as well as a value (usually in the form of a randomly generated unique number).

Types of cookies

The basic types of cookies that websites may use are described below:

  • Session cookies
    These are temporary cookies that remain in your device’s browser’s cookies file only during your visit and are deleted when you close your browser.
  • Persistent cookies
    These remain in the cookies of your device’s browser even after the browser is shut down, sometimes for a year or more (the exact length of stay depends on the lifespan of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (eg to remember your username or your preferences for customizing the site).
  • First-party cookies
    These are cookies that are installed in the browser and / or on the hard drive of your device by the website you are visiting. This includes assigning a unique identifier to you in order to track your site navigation. Webmasters often use first-party cookies to manage visits and for identification purposes.
  • Third-party cookies
    These are cookies used by third parties, such as e.g. social networks, to track your visits to the various sites on which they are advertised. The webmaster has no control over these third party cookies.

Cookies on this site and how to manage them

On this website, we use cookies to improve the experience of the use of the website by its visitors.

The following is information about third party cookies that we may use on this website, including how they are disabled and the effect of the disabling on the operation of the website. If you would like more information on how to manage certain types of cookies, including how to check or delete them, please visit: www.aboutcookies.org .

Google Analytics Cookies

Google Analytics cookies are performance analysis / logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us track how many visitors are using the site, the time and duration of access, and also provide information on how visitors navigate to different parts of the site. This information helps us to improve the way our website works. They are anonymous information and do not contain personal data.

The information collected by Google Analytics cookies about our website is transferred and stored on Google servers in accordance with Google’s privacy policy.
For more information about Google Analytics, please click https: / /support.google.com/analytics/answer/6004245
You can turn off tracking from Google Analytics by clicking https: // tools. google.com/dlpage/gaoptout
If you disable these cookies, your use of the website will not be counted, nor will it be used in the statistics we collect to improve the services we provide through the website. The operation of the site will not be affected.
Cookies from video service providers (Google YouTube, etc.)
These providers can place cookies on your device, if you watch on our website videos that provide us as an external service.
If you disable these cookies, you may not be able to view the embedded videos from our site.

Cookies from social networks

Third party social networks can place cookies on your device if you choose to share content from our site with them, by clicking on one of the built-in buttons entitled “Share”.
If you disable these cookies, the “Share” function will not be available.
We do not register or process personal data concerning the information provided by users automatically when they visit the site, except anonymously and for the purpose of statistical analysis.
You can set the browser of your computer in such a way that it either warns you about the use of cookies in specific areas of this website, or does not allow the acceptance of the use of cookies in any case.

Data Storage Time

Your personal data is stored only for as long as is necessary for the above purposes, as described in detail, or for as long as may be required by law (eg tax law).
In the event that the above reasonable period of time has elapsed, your personal data will be anonymized and used for statistical purposes only.

Data Recipients

Recipients of data for:

  • Elements that Aronia-Filevia.gr is obliged to announce based on a contract, legislation, court and regulatory decision may be: public and independent administrative authorities, judicial authorities and public officials
  • All the necessary data for the achievement of each specific processing purpose: the Administration and the respective relevant services of Aronia-Filevia.gr </ a> .

The www. Aronia-Filevia.gr < / a> will not disclose, assign, exchange, grant or in any other way without your consent to third parties, natural or legal, persons, your personal data, except in the cases mentioned above within the scope of mandatory national legislation.

Rights to your personal data

You have the right to request information from www. Aronia-Filevia.gr for the way we use your information and, of course, ask for the information you may have sent to be deleted while using our services. You can, in particular, at any time request that we delete any individual information concerning you or all of it.
Your basic rights as a user of our services can be summarized as follows:

  • You may request a copy of the personal data we hold about you. You may also request information about the purpose for which we collect this information. However, in order to respond to relevant requests we will need a reasonable period of time and will ask for further proof of your identification.
  • If you submit your contact details to us You can ask us to stop using them to contact you in person.
  • You may request that we delete the information about you, selectively or in its entirety.
  • You can at any time contact the Authority for the protection of personal data in our country, the “Personal Data Protection Authority” (APDPX).

Confidentiality of communications

Regarding outgoing mail, all mail management accounts of www. Aronia-Filevia.gr are supervised by a human – authorized user, in terms of the content of the messages and their recipients.

Minor Users

Το www . Aronia-Filevia.gr does not restrict the use of this website to adult users only, however does not allow the sale of its products to minor users without the consent of an adult parent guardian. But the intention of www. Aronia-Filevia. gr is not to collect personal data of minors who may have access to its website. However, as this is not possible to guarantee / confirm by us, any minor users of the website who transmit, through it, their personal data to www. Aronia-Filevia.gr , are obliged and expected to have obtained the consent of the parents care of them or any of their commissioners.

Update our policy

We request that you return to this website regularly to be informed promptly of any changes to our personal data policy. Any changes to our policy are posted here, if possible, before they are implemented. The use of the site www. Aronia-Filevia .gr and your communication through it implies your consent that you accept our privacy policy. The www. Aronia-Filevia.gr < / a> may at any time amend these terms of protection of personal data, within the framework of applicable law.

Contact us

If you have any questions or further information about our policy or the exercise of your rights, if you have any comments that will help us review our policy to better meet your needs, contact us at https://aronia-filevia.gr/index.php?route=information/contact via the contact form or e-mail: filevia@outlook.com as well as the information you will find there.

If you are not satisfied with how we process your personal data and how we serve you to exercise your rights then you have the right to file a complaint or complaint to the relevant competent supervisory authority:


Personal Data Protection Authority,
Postal Address: Kifisias 1-3, PC 115 23, Athens
Call Center: + 30-210 6475600
Fax: + 30-210 6475628
Email: contact@dpa.gr

Technical information

We are constantly investing in money and human resources, to continuously improve the security of the services we provide online.

  • All pages of the store ( www. Aronia-Filevia.gr ) related to the submission of data with users’ personal information are protected by a highly secure protocol (HTTP Secure) , based on international practices.
  • Similarly, electronic systems where personal data is stored from www. Aronia-Filevia.gr – including our email management system (e-mail: filevia@outlook.com ), are strongly protected personal passwords. Access to personal data is made by authorized users and devices, which we upgrade to regular basis to ensure authorized access only, while monitoring when and what exactly authorized persons have access.

For all your personal information stored in our database, all necessary measures will be taken to ensure it.

We will report any illegal breach of this site or any third party data processing database to anyone directly concerned as in the beginning within 72 hours of the breach, since it is obvious that the personal data stored in an identifiable format has been stolen.

With appreciation, respect and responsibility, thank you for taking the time to read the Terms and Conditions of Use of our online store www. Aronia-Filevia .gr
FILEVIA- ΜΗΤΡΟΠΕΤΡΟΣ & amp; Co. EE , the online store team www. Aronia-Filevia.gr